Hiring the Right People

One of the traits of the companies who “get it” is their relentless pursuit of employees with good attitudes. As I continued my journey, it became clearer that one of the keys to great service was to have the right employees, employees who reflect the same values that are at the core of the company.

Some companies that I have observed seem to be satisfied with just filling openings and doing tasks. (This is especially predominant in the fast-food industry.) Others, however, emphasize what needs to be done to make the initial hire as effective as possible. They strive toward hiring employees who exhibit the traits of the values the company holds dear and do not tolerate for long the employee without those values, whom ...

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