INDEX
A
Aberdeen, 118
accounting system, impact of antiquated, 46–47
accounts receivable, time required for collection, 8, 75–76
accuracy, of presentation, 121–122
administrative costs, 6
Adobe Connect, 130
Alexander, Michael, Excel Dashboards and Reports, 153
American Marketing Association, 13
annual discount rate, average, 33
annual reports, 54
annual revenue loss, 33
from customer attrition, 35
assets, 53
in balance sheet, 52–53
purchasing vs. leasing, 65
B
bank loan, 53
bar charts, 122–123
baseline, capturing and documenting, 79–80
Berra, Yogi, 173
bias
avoiding in discovery questions, 113
in presentation of findings, 112
Black, Joanne S., 164
Bosworth, Mike, 161
bottom line, equipment impact on, 48
business case, ...
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