CHAPTER 13: THE RIGHT THING THE WRONG WAY
“Who do you think you are?” snapped Brad, the data centre director, as he paced in front of Ramesh’s desk, just as he had done since arriving 10 minutes ago. His face was red, like bad sunburn. Eyes wide, his speech was jerky and punctuated with sharp jabbing arm gestures. With greying hair looking a little like smoke, he acted like glowing coals about to flashover into a full blown firestorm.
He ignored me, and vented his anger on my manager, Ramesh, seemingly unwilling to waste the energy on me because of a confidence my chastisement would come at the hands of my own manager after he was done.
At my insistence, Ramesh had called in Chester, the change manager. Chester had worked for the company almost ...
Get The ITSM Iron Triangle now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
