ACKNOWLEDGEMENTS
I wish to thank the following people, without whom none of this would have been possible.
My clients, users and customers, for allowing me to learn and improve by serving them.
My managers and leaders, for trusting me with opportunities that made me grow.
My peers, for challenging my habits and making me continually assess and improve my deliverables.
We would like to thank Chris Evans – ITSM Specialist and ir H.L. (Maarten) Souw RE IT-Auditor, UWV, for their most helpful contributions in reviewing the manuscript.
My teachers and mentors, for their tolerance of my ignorance, persistence in their instruction, and patience with my endless questions.
My employees, students and mentees, for allowing me to grow by helping them learn. ...
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