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The Intention Economy: When Customers Take Charge by Doc Searls

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4

Lopsided Law

The law will never make men free. It is men that have got to make the law free.

—Henry David Thoreau1

On January 8, 2011, Deepa Praveen was adding tags to photos on her Flickr account when a digital trap door opened and she found herself dropped onto a page with a strangely existential message: “User no longer exists.”2 Everything she had created at Flickr, including her own identity there, was gone. So she sent an e-mail to Flickr’s help desk. ...

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