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The Insider's Guide to Technical Writing by Krista Van Laan

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Step by Step to Final Documentation

Every documentation project requires all of these steps. But it’s not as easy as simply going through each step and checking it off. Documentation development is an iterative process, requiring you to return often to previous steps.

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1. Gather information

Gathering information is ongoing. The entire time you work on a project, and afterward, you will gather information. It can mean everything from learning the product to interviewing developers to finding out what the customers complain about when they call for tech support. This can be the biggest part of your document development when you are new to a company—but ...

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