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The Insider's Guide to Technical Writing by Krista Van Laan

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Delivering the Deliverables

In Chapter 7, “It’s All About Audience,”we learned something about the users for whom you’ll be writing and discussed the types of documentation those user types may need to fulfill their goals. Now let’s go into more detail about the types of documentation you will be delivering and what is involved in developing them.

Presentation method is still up for grabs at this point; any of these types of documentation, for example, can be presented in many ways. We will go into that more in Chapter 12, “You Want it How?

End User Documentation

End user documentation explains how to use the features of the product. Designed for the people who actually uses the product, the documentation helps the users to meet their business ...

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