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The Insider's Guide to Technical Writing by Krista Van Laan

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Different Users Have Different Needs

Let’s look at a fictitious product that involves different users with different needs. Let’s say that your company, EPCS Networks, develops and sells a solution called EnterPrize Cloud Storage, which helps large businesses back up data. The company’s product consists of many different software applications and some hardware components.

EnterPrize Cloud Storage will pass through the hands of many different types of people and the documentation will be used by many types of people within the customer organization and your organization as well. You identify the people who are likely to need documentation by talking to Product Management, Customer Support, Sales, and Engineering and come up with this list.

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