O'Reilly logo

The Insider's Guide to Technical Writing by Krista Van Laan

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Who Will Read the Documentation?

Before you start working on the project, you first must find out who the intended user is. Ideally, your boss or the product manager has already given this some thought and can give you some ideas. Getting an answer to that question simplifies your job.

The answer, however, might reveal that there are many different types of users, each of whom has different needs for the product. You may have believed that the most important user is the end user (the person who actually uses the product), but there are often many more than that—all the people along the way who learn about, buy, install, and are responsible for getting the product to the end user. On top of that, each of these people could be brand-new beginners, ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required