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The Insider's Guide to Technical Writing by Krista Van Laan

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Having a Handle on Usability

Usability is a word you’ve probably heard a lot. It means making products easier to use, by matching their behavior to user needs and expectations. There may be a Usability, or User Experience, department at your company, and you may even report into it.

Usability of a product typically boils down to being able to answer “yes” to four questions. Documentation can play a part in all of these areas.

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Usability is the practice of taking human physical and psychological requirements into account when designing programs and computer content. This creates a better product and one that is more intuitive for ...

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