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The Insider's Guide to Technical Writing by Krista Van Laan

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A Day in the Life

You may greet the workday by learning about the latest emergency, whether it’s a new software patch that needs release notes—before lunch—or a last-minute edit in something you’re working on, or a request from a colleague to find an old version of a document, or notice that a release will be delayed.

After dealing with the morning’s hot issues, you probably will want to start work right away on whatever this morning’s top priority is. (And don’t be surprised if it’s not the same as yesterday’s priority or tomorrow’s priority.)

Perhaps you are working on a networking optimization guide for your customer’s data center and you don’t know enough about networking. You feel pressure because the manual is due in four weeks and you ...

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