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The Insider's Guide to Technical Writing by Krista Van Laan

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Keeping Up

If you are watching a developer or expert user take you through a product step by step, you are at a disadvantage. Because you know less than the person doing the demo, you must not only watch something new but also ask questions and take notes. You’ll find yourself repeatedly asking (or wanting to ask) the demonstrator to go back and show you something again or tell you how something was done. Don’t get tense or apologetic about this; you’re doing your job. The demonstrator’s job at that moment is to help you.

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Human beings are by nature highly visual, and software engineers seem to be more so than most people. Many ...

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