PREFACE
This book is for people who want to make improvements—or more specifically, those who realize that making effective changes in how businesses are run is a matter of survival. Change is occurring so rapidly in our society that we have no choice but to embrace it and make it work in our favor. We all have a choice to make: to accept passively the changes that are thrown at us, or to use our resources to create our own changes resulting in improvement. This book should be viewed as a survival guide for people who realize the importance improvement plays in keeping an enterprise viable. It is our hope that the ideas and methods presented in this book will guide you in increasing the rate and effectiveness of your improvement efforts.
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