PART ONE
INTRODUCTION TO IMPROVEMENT
The chapters in this part of the book present a foundation for improvement by introducing the basic concepts of improvement along with a framework for all improvement efforts called the Model for Improvement (Chapter One) and some of the basic skills needed to become efficient and effective at improvement (Chapter Two). Examples of improvement efforts are in Chapter Three.
The reader need not have any prior experience with formal improvement methods to be able to read and understand this part of the book. Those readers who have some experience with improvement methods should find Part One to be a good review and will appreciate the simplicity and flexibility of the concepts and the framework.
Get The Improvement Guide: A Practical Approach to Enhancing Organizational Performance, Second Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
