Notes
Chapter One
p. 16 Definition of improvement was influenced by Ademir J. Petenate, UNICAMP, Campinas, SP, Brazil. The authors have borrowed from his work.
p. 23 The ideas of a fundamental approach to improvement, the structure of the three questions, and the PDSA Cycle were derived mainly from the work of Deming, Shewhart, and Lewis:
Deming, W. E. The New Economics for Industry, Government, Education. Cambridge: Massachusetts Institute of Technology, Center for Advanced Engineering Study, 1993.
Lewis, C. I. Mind and the World Order. New York: Dover, 1929.
Shewhart, W. A. Economic Control of Quality of Manufactured Product. Milwaukee, Wis.: American Society for Quality Control, 1980. (Originally published 1931.)
Shewhart, W. A. ...
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