CHAPTER FOURTEEN
DEVELOPING IMPROVEMENT CAPABILITY
Jim Edwards had just come from the morning executive meeting where he and several other executives sat through several presentations on various improvement efforts launched twelve weeks ago. Jim was reflecting on the impressive results. The five projects together had reduced costs by $1.2 million while actually improving service to customers. In addition, the employees who participated in the improvement efforts were enthusiastic and showed much pride in their accomplishment. Jim and his executive team had begun establishing a system of improvement to integrate their improvement work with their business strategy. The questions Jim and his team faced now were: How do we build up our internal ...
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