CHAPTER TWELVE
CASE STUDIES OF IMPROVEMENT EFFORTS
The case studies discussed in this chapter demonstrate a more structured approach than the examples in Chapter Three, but they are still guided by the Model for Improvement. The five improvement efforts are from health care, manufacturing, safety, and services in the technology business. The specific areas covered are:
• Reducing the occurrence of no-fault-found components (manufacturing)
• Improving the drill process (manufacturing)
• Reducing infection and mortality rates in a pediatric intensive care unit (health care)
• Improving safety at a manufacturing plant (manufacturing)
• Improving the credentialing process at CareOregon (health care)
• Improving sales at a specialty chemical company ...
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