CHAPTER SIX
DEVELOPING A CHANGE
All improvement requires change, but not every change is improvement. Where do changes that result in improvement come from? Sometimes people are just lucky. For instance, a change in the business environment may open up new opportunities for a company. Unfortunately, organizations cannot count on luck; opportunities for change need to be pursued purposefully.
Fred had managed the distribution department for eight months. When he first started the job, he sat down with some of the people in the department to get an understanding of how things were going. What he heard gave him a headache! Orders were not being filled promptly, and many were returned because of mistakes. Fred encouraged everyone to focus more ...
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