The Improvement Guide: A Practical Approach to Enhancing Organizational Performance, Second Edition

Key Points from Chapter Eight

• Implementation is about how to make a change an integral part of the system.

• A common mistake is to go straight to implementation and skip testing.

• Implementation should be managed as a series of cycles.

• Once improvements are implemented, practices need to be established to ensure the change becomes the normal way the business is run. Some of the practices that help make improvements permanent in an organization are standardization, documentation, training, measurement, and appropriate resourcing. Periodic self-audits can be useful in determining whether these practices are being followed.

• The increased permanence of a change associated with moving from testing to implementation is usually accompanied ...