The Improvement Guide: A Practical Approach to Enhancing Organizational Performance, Second Edition

The Human Side of Change

We can see from the discussion of developing, testing, implementing, and spreading a change that most change will not happen without the support of people. Focusing only on the changes themselves and not on their effect on people will doom improvement efforts.

Because most improvement efforts involve an informal or formal improvement team, members of a team (or at the least the team leader) should have some knowledge of running effective meetings, active listening, and resolving conflict. Adhering to simple principles to run good meetings such as having an agenda, designating roles ( minute taker and the like), agreeing on how decisions will be made, documenting action items, and ensuring all members are heard can ...