How to Read the Book
A relative novice to formal improvement methods could improve his or her ability to make effective changes by a combination of reading and applying the methods. The reader could start with Part One and begin applying the Model for Improvement to some aspect of work. Another approach is to read Part One and some parts of Appendix A to gather some ideas about the types of changes that others have found useful. As skill is increased or particular problems are encountered, the reader may want to read specific sections of Parts Two or Three. Appendix B can serve as a guide to tools that the novice may wish to learn about and apply in honing improvement skills.
The more experienced reader could quickly read Part One as a review ...
Get The Improvement Guide: A Practical Approach to Enhancing Organizational Performance, Second Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
