The Improvement Guide: A Practical Approach to Enhancing Organizational Performance, Second Edition

Key Points from Chapter Fourteen

• Integration of improvement as part of a business strategy requires substantial capability in the workforce. Development of this capability can proceed along parallel paths. The development of executives progresses through four phases: awareness, learning, implementation, and external promotion. Another path is the development of midlevel leaders of improvement, especially managers. These people are the building blocks on which the rest of the workforce can be developed. Methods for development of these leaders include a mix of practical experience with leading improvements mentored by an expert as well as attending seminars and conferences. The broader workforce is best developed by working on improvement ...