The Improvement Guide: A Practical Approach to Enhancing Organizational Performance, Second Edition

Key Points from Chapter Eleven

• The approach to improving large systems builds on the methods to develop, test, implement, and spread changes presented in previous chapters. Although projects focused on large or complex systems can use the Model for Improvement as a framework, successful large system improvement usually requires more sophisticated use of the model and more advanced methods. These enhancements fall into three categories:

1. Approaches to project setup and management that ensure coordination of effort and cooperation toward a common purpose. The improvement team focusing on a large system consists of members who cross boundaries within the organization, or perhaps even a coalition of members from multiple organizations. This ...