Implementing a Change
Because of a change in the county tax laws, the clerks in the tax processor’s office were given a new way to verify tax status and calculate changes in taxes owed. Six months after telling the clerks about the new procedure, their supervisor discovered about one-third of the taxes were still being verified and calculated using the old method.
Implementing a change means making it a permanent part of how things are done day-to-day. Implementation differs from testing in several important ways:
• To implement a change, permanent support structures (training, job descriptions, standardized procedures, and so on) need to be created that increase the chances the gains will be achieved and sustained. Some temporary supports ...
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