Key Points from Chapter Thirteen
• It is typical that as organizations successfully execute projects to improve aspects of their business and its products and services, they gain confidence that improving value could set off a chain reaction: improve value of their products and services, increase demand, and sustain a viable business that produces jobs and opportunities for advancement.
• The confidence in the chain reaction motivates these organizations to build a formal system of improvement by which to execute improvement initiatives that support the mission or the organization and its strategic goals.
• A system of improvement described in this chapter includes five components:
1. Establishing constancy of purpose in the organization ...
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