The Improvement Guide: A Practical Approach to Enhancing Organizational Performance, Second Edition

Second Edition

Since the release of the first edition, we have continued to work with our customers to research the crossroads of the theory underlying improvement and the pragmatic application of fundamental improvement methods. They are the ones who kept us grounded, who helped us take a pragmatic approach to improvement. They learned and we learned. With this second edition of the book, although the underlying concepts have not changed, we feel that we have presented a much more complete and effective set of methodologies for guiding improvement efforts.

We made the following changes to the second edition on the basis of many ideas for improving the book from readers of the first edition and reviewers of the manuscript: strengthened the ...