Key Points from Chapter Twelve
• Chapter Two introduced the six skills necessary to support improvement. The case studies discussed in this chapter employed most if not all of the skills for each case. Here is a summary of the key points from the cases presented, arranged by the six skills.
1. Supporting change with data. In each case, data were collected for each cycle to ensure that questions were answered relative to the predictions for the applicable PDSA Cycles. Data were also collected to ensure that the question, “How will we know that a change is an improvement?” was answered, displaying the use of outcome, process, and balancing measures in some of the cases.
2. Developing a change. Various methods were used to develop changes. Critical ...
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