Book description
This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.
Table of contents
- Praise
- Title Page
- Copyright Page
- Foreword
- PREFACE
- Acknowledgements
- THE AUTHORS
- Introduction
- PART ONE - INTRODUCTION TO IMPROVEMENT
-
PART TWO - METHODS FOR IMPROVEMENT
- CHAPTER FOUR - THE SCIENCE OF IMPROVEMENT
- CHAPTER FIVE - USING THE MODEL FOR IMPROVEMENT
- CHAPTER SIX - DEVELOPING A CHANGE
- CHAPTER SEVEN - TESTING A CHANGE
- CHAPTER EIGHT - IMPLEMENTING A CHANGE
- CHAPTER NINE - SPREADING IMPROVEMENTS
- CHAPTER TEN - INTEGRATING METHODS FOR THE IMPROVEMENT OF VALUE
- CHAPTER ELEVEN - IMPROVING LARGE OR COMPLEX SYSTEMS
-
CHAPTER TWELVE - CASE STUDIES OF IMPROVEMENT EFFORTS
- Case Study 1: Reducing the Occurrence of No-Fault-Found Components
- Case Study 2: Improving the Drill Process
- Case Study 3: Reducing Infection and Mortality Rates in a Pediatric Intensive ...
- Case Study 4: Improving Safety at a Manufacturing Plant
- Progressive Discipline System
- Other Areas of Improvement
- Summary of Results
- Case Study 5: Improving the Credentialing Process at CareOregon
- Case Study 6: Improving Sales at a Specialty Chemical Company
- Key Points from Chapter Twelve
- PART THREE - IMPROVING VALUE AS A BUSINESS STRATEGY
- APPENDIXES
- Notes
- Index
Product information
- Title: The Improvement Guide: A Practical Approach to Enhancing Organizational Performance, Second Edition
- Author(s):
- Release date: April 2009
- Publisher(s): Jossey-Bass
- ISBN: 9780470549032
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