About Six Months Later

Even though the new cultural model was now firmly in place, Jeff was concerned that the hospital and hotel projects weren't going very smoothly.

Bobby was not so concerned. “That's okay, boss. No projects go smoothly. This is par for the course.”

Still, Jeff had hoped everything would be markedly better than normal. “I just feel like things should be much more predictable by now.”

As for the leaders who had been re-interviewed by Jeff and agreed to a development plan, only one had to be let go when it became clear that hunger just wasn't part of his makeup. The others were making progress, though Clare wasn't sure that one or two of them would be there for the long term.

This also troubled Jeff, who thought that personnel ...

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