Nancy

As much as Jeff wanted to bring the discussion to a close and declare a victory, he had a nagging concern.

“So what about Nancy?” he asked, without any context.

“What do you mean?” Clare responded.

“I mean, when we have someone like her who's lacking in one of the three areas, what do we do about that?”

No one had a quick answer, so Jeff continued. “We know we're not just going to fire her. But how do we do our best to give her a chance to be a real team player?”

Clare offered a half-hearted suggestion. “Well, there are coaches I know who do one-on-one counseling.”

Bobby shook his head. “No, that doesn't usually work. It takes months and only isolates people. It seems like most of them just use it to prepare for their next job.”

“I'd ...

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