Acknowledgments
I suppose like any other first-time author, there is a risk that my chronicle of the people I am in debt to will exceed readers’ attention spans. That said, I am deeply indebted to:
My early IBM mentors, colleagues, and leaders—from Indianapolis to Minneapolis and everywhere in between—who taught me what it meant to put people and customers first. And especially to David Richard, who had the confidence in me to give me several leadership opportunities on his team, and after leaving IBM pulled me in again to join his team at Norstan. David taught me what it meant to lead.
All of my clients around the world for more than 35 years ...
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