ABBREVIATIONS
| APAC | Asia–Pacific | |
| BATNA | best alternative to a negotiated agreement | |
| CATWOE | customer(s), actor(s), transformation, Weltanschauung, owner, environment | |
| CEO | chief executive officer | |
| CF | completer–finisher – Belbin team role | |
| CFO | chief finance officer | |
| CIO | chief information officer | |
| CIPD | Chartered Institute of Personnel and Development | |
| CO | coordinator – Belbin team role | |
| CXO | chief ‘something’ officer | |
| E | extraversion – MBTI® personality category | |
| EI | emotional intelligence | |
| EQ | emotional quotient | |
| F | feeling – MBTI® personality category | |
| GROW | goal, reality, options, will | |
| HR | human resource | |
| I | introversion – MBTI® personality category | |
| ILM | Institute of Leadership & Management | |
| IMP ... |
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