The HR Value Proposition

6

HR Practices That Add Value

Flow of Information and Work

To what extent do our HR practices that focus on information (outside-in and inside-out) add value?

To what extent do our HR practices that focus on work flow (who does the work, how is the work done, and where is the work done) add value?

PEOPLE AND PERFORMANCE MANAGEMENT—the topics covered in chapter 5—are the traditional province of HR, but HR professionals need to devote their attention to two additional areas as well: the flow of information and the flow of work. These emerging HR activity areas have great impact on the human side of the business and add value to key stakeholders.

• Flow of information. Organizations must manage the inward flow of customer, shareholder, economic ...