O'Reilly logo

The Hotel: A Week in the Life of the Plaza by Sonny Kleinfield

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

7

A CREDIT problem had arisen with a man who had checked in several days ago. His room and food charges had climbed close to $2,800 and his credit card was now beyond its authorized limit. The front desk wanted some sort of certified check or cash. A couple of days before, the guest had left his passport with the front desk as security and under the condition that he would redeem it the following day by bringing his account up to date. But he had not been in touch despite several messages from the credit department. Finally, he had come down to straighten things out. The man was a little huffy when he was informed of the situation. He kept a hard, set expression on his face as he was invited into the back office, where he quickly handed over ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required