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The Hotel: A Week in the Life of the Plaza by Sonny Kleinfield

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LATER in the morning, I found myself sitting with Irene Correa in the housekeeping office in the subbasement. She was working on her assignments. The office was a small, square, appropriately tidy room. As the head of housekeeping, Correa was a busy woman. She had to mount campaigns against insufficient towels, soiled linen, spotted rugs, and lumpy mattresses. Just then, she had gotten a report from Hinton that there was some gum on the carpet of the No. 5 elevator, and that provoked a sigh. Correa wore a light blue dress. She was an ample, friendly woman with warm eyes, a contemplative stare, and an outreaching smile. While she thumbed through linen reports, Correa told me that she was a native of Brazil and had worked as a telephone operator ...

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