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The Hotel: A Week in the Life of the Plaza by Sonny Kleinfield

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JEFFREY Flowers was a relaxed, confident man. As the managing director, he worried about the overall goals of the hotel, and he reported directly to Ivana Trump, the president of the Plaza, though she had not yet become actively involved with the hotel. Flowers rarely met any of the hotel’s guests, except for the truly important ones. When an irate guest banged his fist on the front desk and demanded to see the manager at once, it was Hud Hinton who got the call.

Both Flowers and Hinton lived right in the hotel. That was a New York custom, I was told. Hotel managers had found that to do their jobs right they needed to live in close proximity, and yet their pay was not so high that they could afford an apartment in midtown Manhattan. So most ...

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