O'Reilly logo

The Hotel: A Week in the Life of the Plaza by Sonny Kleinfield

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

3

HUD Hinton bolted down a breakfast of coffee and a muffin in the employee cafeteria down in the hotel’s basement, talked a bit with some of the department heads about boxing, then began his day, as he invariably did, by reviewing the front-office logbook. As the manager of the Plaza, Hinton hoped to keep at least rough track of what was happening in the hotel. That was never easy. The number of daily adventures that unfold in a large hotel is beyond calculation. Problems, crises, mishaps, breakdowns—they are continual. The log-book, however, always afforded Hinton a few good clues. The various assistant managers who manned the front office used the book to jot down any guest complaints or unorthodox happenings and what steps, if any, had been ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required