Chapter 9
1. Bill Marriott, “A Marriott Associate Who Gave the Pants Off His Legs,” in Marriott on the Move blog, April 2, 2009, www.blogs.marriott.com/marriott-on-the-move/2009/04/a-marriott-associate-who-gave-the-pants-off-his-legs.html.
3. David Packard, The HP Way: How Bill Hewlett and I Built Our Company (New York: HarperCollins, 1995).
4. Tony Hsieh, Delivering Happiness: A Path to Profits, Passion, and Purpose (New York: Business Plus, June 2010), pp. 155–159.
5. Jeanne Bliss, Chief Customer Officer: Getting Past Lip Service to Passionate Action (San Francisco: Jossey-Bass, 2006).
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