Praise for The Hidden Power of Your Customers
“This is the book that shows you how to R.O.C.K. your customers' world. Read it, watch your mind-set change, unlock the hidden power of your customers, and grow your business!”
–Ekaterina Walter, Social Media Strategist, Intel
“The twenty-first century customer has changed, they are communicating using more channels than ever, thus customer service has to change to meet this new, more involved, more demanding customer's requirements about how they want to interact with you. So take heed, don't waste time, stop reading this blurb and buy the book. You won't regret it. Seriously.”
–Paul Greenberg, Author of CRM at the Speed of Light, 4th Edition
“Readers of Becky Carroll's blog Customersrock.net have long enjoyed the posts on creating a customer strategy through conversations with the objective to retain existing customers and grow their customer base. Now they have the chance to buy the book, read, and implement it without booting up their computer. eBooks exempted.”
–Shashi Bellamkonda, Director of Marketing, Network Solutions (aka Social Media Swami)
“You can't sell something to someone who is mad, right? Yet companies expect to do this every day. They upset customers with poor customer service, and turn around and then market them with some brand promise customers know they can't keep. Becky's book is a gold mine for businesses that are interested in learning how to truly become customer-centric, reduce costs, and increase revenue ...
