About the Author
Mark Miller is a business leader, best-selling author, and communicator.
Mark began his Chick-fil-A career working as an hourly team member in 1977. In 1978, Mark joined the corporate staff working in the warehouse and mailroom. Since that time, he has provided leadership for Corporate Communications, Field Operations, Quality and Customer Satisfaction, Training and Development, and today, he serves as the Vice President, Organizational Effectiveness. During his time with Chick-fil-A, annual sales have grown to almost five billion dollars. The company has more than 1,750 restaurants in thirty-nine states and the District of Columbia. ...
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