“Leaders are different,” Samantha said.
“That’s it?” Blake said in a tone that revealed his concern.
“Yes, Blake. Your performance has been outstanding; you’re a great individual contributor, but I couldn’t get enough support for you to become the team leader.”
“That doesn’t make sense to me,” said Blake, in disbelief. “Outstanding performance—no promotion.”
“That’s right. We do value results around here—but there’s something missing.” Samantha stopped.
Blake leaned across the table, waiting on her next words, but she said nothing.
He finally broke the silence, “What’s missing?” He wanted to know—he needed to know.
“It’s really hard for me to put it into words,” she said hesitantly. “That’s why I said leaders are different.” ...