Contents
Part I: Using Data for Improvement
Chapter 1: Improvement Methodology
Fundamental Questions for Improvement
The PDSA Cycle for Improvement
Chapter 2: Using Data for Improvement
What Does the Concept of Data Mean?
The Importance of Operational Definitions
Chapter 3: Understanding Variation Using Run Charts
Special Issues in Using Run Charts
Chapter 4: Learning from Variation in Data
Introduction to Shewhart Charts