CHAPTER TWELVE
CREATING RESULTS
There is peace in the garden. Peace and results.
—Ruth Stout
“We’ve got to get this thing churning cash flow today!” said Judith, the name we’ll use for a team leader I was coaching. “We can’t wait until tomorrow!”
“Why can’t you do the kinds of things in your workplace that will build a better company over time?” I asked.
“My job is to do it now,” she snapped. “I have investors. I have people watching me. And now I have angry customers to deal with.”
“Why can’t you partner with those customers, and give them what they want?”
“They want refunds!”
“Why not give them?”
“We can’t help customers by giving them a refund on something they really don’t deserve a refund on, because that will affect my profits this week.” ...
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