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The Hands-Off Manager

Book Description

The number one reason cited in exit interviews for an employee quitting is “my manager.” Most managers and executives not only aren’t aware of this obvious problem, but probably wouldn’t know what to do about it if they did.

Today’s employees do not respond to the old hands-on, militaristic management styles. They are highly independent, individual professionals with their own fully developed ideas. Leaders and managers who try to micro-manage them will inevitably confront wide-spread disgruntlement, absenteeism, and turnover...and increase their own and their employees’ stress levels.

In The Hands-Off Manager, Chandler and Black offer a new vision for all managers. With stories, examples, and vibrant activities for the reader to practice, this book shows any manager—new or seasoned—how to coach and mentor employees rather than hover over their shoulders and goad them into action.

In this system, each employee’s strengths are honored and honed in a climate of partnership and mutual goal-setting. Chandler, whose 100 Ways to Motivate Others is a bestselling favorite with small and large businesses alike, has called The Hands-Off Manager “my most original work to date” because it finally solves the age-old problem of getting the best performance out of people without frustrating yourself and them.

The Hands-Off Manager and its breakthrough content will take its place beside In Search of Excellence, The One Minute Manager, and Who Moved My Cheese as an instant classic that will forever change the way we lead and manage.

Steve Chandler is one of America’s best-selling authors whose 14 books—including the best-sellers 100 Ways to Motivate Others, 100 Ways to Motivate Yourself, and Reinventing Yourself—have been translated into more than 15 languages. Chandler was recently named to the faculty at the University of Santa Monica and also starred in an episode of NBC’s Starting Over, the Emmy-award-winning reality show about life-coaching. Chandler has been a trainer and consultant to more than 30 Fortune 500 companies worldwide.

Duane Black is the executive vice president and chief operating officer of SunCor Developments, where he oversees 150 employees and more than 150,000 acres of current and future housing developments

Table of Contents

  1. Title Page
  2. Copyright Page
  3. Table of Contents
  4. Dedication
  5. Acknowledgements
  6. Introduction
  7. INTRODUCTION PART TWO
  8. CHAPTER ONE - TAKING YOUR POWER BACK
    1. How to open your energy field
    2. Learning to turn in a new direction
    3. No more team-building seminars
    4. Learning the inner game
    5. Allowing your career to take flight
    6. Steps to hands-off success in your life
  9. CHAPTER TWO - REDEFINING SUCCESS FOR YOURSELF
    1. Steps to hands-off success in your life
  10. CHAPTER THREE - USING THE POWER OF NEUTRAL
    1. Learning negotiation from physics
    2. The hands-off negotiator has power
    3. What you resist will always persist
    4. Steps to hands-off success in your life
  11. CHAPTER FOUR - USING FOCUS AND INTENTION
    1. Attaching to your thoughts like Velcro
    2. Don’t focus on what you fear
    3. Old-school managers worry a lot
    4. Steps to hands-off success in your life
  12. CHAPTER FIVE - QUESTIONS LEADING TO SUCCESS
    1. Steps to hands-off success in your life
  13. CHAPTER SIX - INSPIRED IDEAS LEAD TO SUCCESS
    1. But I thought you had to think to grow rich
    2. Disappointment and mismatches
    3. Steps to hands-off success in your life
  14. CHAPTER SEVEN - PRACTICE FINDING AN INNER VISION
    1. You can interview your own thoughts
    2. The joy of hands-off decision-making
    3. So, then, what is the manager’s job?
    4. The hands-off football coach
    5. Steps to hands-off success in your life
  15. CHAPTER EIGHT - REVERSING YOUR PROCESS
    1. I am a pilot and I fly a process
    2. Look again to the inside
    3. Better communication at work
    4. Just start giving them your time
    5. Steps to hands-off success in your life
  16. CHAPTER NINE - TUNING YOUR INSTRUMENT
    1. Your purpose is to become who you are
    2. Steps to hands-off success in your life
  17. CHAPTER TEN - BECOMING AVAILABLE
  18. CHAPTER ELEVE - LETTING GO OF JUDGMENT
    1. Manage agreements, not expectations
    2. Steps to hands-off success in your life
  19. CHAPTER TWELVE - CREATING RESULTS
  20. CHAPTER THIRTEEN - WAKING UP TO THE WHOLE SYSTEM
    1. Make sure you’re really giving
    2. Steps to hands-off success in your life
  21. CHAPTER FOURTEEN - DEEPENING YOUR DESIRES
  22. CHAPTER FIFTEEN - LIVING IN THREE WORLDS
    1. Success comes from three worlds
    2. Employee surveys will confirm it
    3. Steps to hands-off success in your life
  23. CHAPTER SIXTEEN - THE HANDS-OFF MANAGER AS COACH
    1. Can you coach another person so that the person really changes?
    2. What to do when coaching doesn’t work
    3. Stop giving unsolicited advice
    4. Coaching is about what’s possible
    5. A system at play in every workplace
    6. Know when to fold ’em
    7. If it’s not fun, you’re not doing it right
    8. The ultimate level of coaching
    9. Steps to hands-off success in your life
  24. EPILOGUE
  25. RECOMMENDED READIN
  26. ABOUT THE AUTHOR
  27. Also by Steve Chandler