The Handbook of Knowledge-Based Coaching: FROM THEORY TO PRACTICE

CULTURAL INTELLIGENCE: GOLEMAN

The concept of cultural intelligence was based on Goleman’s theory of emotional intelligence or EQ (1998) and Gardner’s work on multiple intelligences (1983). Plum (2007) defines cultural intelligence as “the ability to make oneself understood and the ability to create a fruitful collaboration in situations where cultural differences play a role” (p. 1). Emotional intelligence as conceived by Goleman does not explain the worldview developed by a person with a multicultural identity. Someone can be emotionally intelligent and yet clueless as to how to adapt to a new cultural environment. Nor does high EQ insight necessarily lead to success in a cross-cultural environment. Individuals need to be willing and able not ...