chapter EIGHTEEN
Situational and Contextual Issues in the Workplace
Coaching has become an important strategy for corporate leadership development and for dealing with change as well as fundamental aspects of managing a workforce, such as performance development and succession planning. A recent study from the American Management Association/Institute for Corporate Productivity (Thompson et al., 2008) found that companies report using coaching to improve individual performance and productivity (79 percent) and to address leadership development and succession planning (63 percent).
Coaching involves conversation focused on discovery and actions, and helps a person, group, or team achieve their desired outcome or goal. It can ...
