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The Handbook of Knowledge-Based Coaching: FROM THEORY TO PRACTICE by Diane Brennan, Leni Wildflower

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CONFLICT COACHING

There have long been people in the workplace—such as organizational ombudsmen, HR professionals, employee assistance counselors, managers, and union representatives—who have seen it as part of their job to help individuals and teams manage conflict. But conflict coaching, sometimes called conflict management coaching, did not emerge as a distinct activity until the 1990s, when practitioners began drawing on what had been learned from the application of coaching techniques in the field of ADR.

History and Purpose

In 1993, mediators at Macquarie University in Australia found themselves dealing with instances in which only one party appeared for mediation. Mediation is a process of resolving disputes between two or more parties ...

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