Chapter 21. VEtiquette: What Is the Etiquette of Virtual Teams?
Mal Conway, Jack Jennings, Curt Raschke, Mary B. Witort, Michael Beyerlein
The effectiveness of virtual teams depends as much as that of face-to-face teams on the quality of the work process, which includes the process of team member interaction. Habits of interaction that display trust and respect are critical to effective sharing of information. The norms of behavior are more complicated than face-to-face teams because of the mix of cultures that is sometimes present, but the behaviors remain fundamentally alike. Courteous, respectful, thoughtful behavior everywhere is referred to as etiquette. Etiquette is defined as generally recognized and accepted or required norms of behavior ...
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