Change management is a responsibility of the program manager. It is a role that is underappreciated, underutilized, and not performed well by some program managers. Change management is complex, and there is no cookbook recipe to apply. Change management in the context of this chapter is not a matter of managing changes in requirements or scope creep. This chapter will focus on change management as a way to prepare the customer, stakeholders, and team for change.
A classic change management situation occurs when people who are familiar and comfortable with what they know are unable to adapt effectively to a new situation. They tend to hold on to what they know or believe consciously or subconsciously. Change ...
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