CHAPTER 11INVESTOR RELATIONS FOR SHAREHOLDER VALUE: Communicating with the Market

Nancy A. Hobor, Ph.D.Retired Senior Vice President, Communications and Investor RelationsGraingerSenior LecturerNorthwestern University

A STRATEGIC APPROACH

Imagine John (or Johan, Jean, Joanna), a portfolio manager for a large investment firm. He or she has to make a decision about whether to buy (or sell) your company’s stock or bond. Paul (or Paula), an individual shareholder, does the same. Both individuals will make a decision based on information (with some emotion as well). The goal for both is the same: to make money. The trading of shares takes place on an exchange, independent of the company, and the company does not get any money from the transaction ...

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